AITO

Our 10 Point Promise To You

What is an independent travel agent and how does it benefit you, our customers?

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As members of AITO – the Association of Independent Tour Operators – we have been recognised as “offering a range of specialist products not generally available through the large High Street travel agency chains”. We pride ourselves on offering exceptional service for discerning travellers at no extra cost.

Our 10 Point Promise To You provides examples of the service you can expect from us:

  • We understand our clients and will find the right holiday.
  • We go 'beyond Google'.
  • We use our knowledge, experience and expertise to recommend what is best for your needs.
  • We are creative and suggest alternatives.
  • We are independent and honest.
  • We are open about prices and charges.
  • We provide reassurance - your money is safer with us.
  • We provide a personal eervice in a self-service world. 
  • We are happy to be of service, expect a friendly welcome.
  • We care passionately about your satisfaction - before, during and after your holiday, and look forward to your feedback. 

TALK TO US ABOUT YOUR PERFECT TRIP

Call us on 01454 634 070 to talk to our experienced,
friendly team to discuss your holiday requirements

Or simply click here to make an enquiry